Survey: workers embrace telehealth HealthLeaders Media

“The ability to access care has virtually gained strength and has become a valuable option for employees,” Mercer says.

One-fifth of the 14,000 employees in 13 countries surveyed in a survey by Mercer consultants used telehealth for the first time during the COVID-19 pandemic and 72% say they intend to continue using it.

The 2021 Mercer Health on Demand survey, released this week, also found a major upheaval in employee interest in other digital health options, including applications to find providers and virtual reality tools for self-care. .

Compared to the 2019 Health on Demand survey, a higher percentage of employees in the 2021 survey found that digital solutions were highly or extremely valuable, “Mercer wrote.” The ability to access care has virtually gained strength and has become a valuable option for employees. The results of the survey reinforce that employers need to plan for a future in which most healthcare trips include virtual tours and digital healthcare. ”

The survey also found that:

  • The pandemic has had a material impact on the mental, financial and physical health of employees, with more than half of American employees experiencing some level of stress over the past year. Nearly a quarter say they have experienced mental health problems such as depression or anxiety, a fifth situation is financially worse and almost a fifth feel less physical or fit.
  • However, 53% of employees believe that their employer has provided good support during the pandemic and, compared to those who have received little support, are less likely to have experienced the impact of the pandemic as mostly or totally negative.
  • 45% of employees who consider having received good support from their employers during the pandemic say they are less likely to leave their company as a result.

“There is nothing more important to the health of a business than the health of its people and the communities in which that business operates,” said Martine Ferland, president and president of Mercer.

“COVID-19 challenged our global healthcare system, but the ability of employers to have a positive impact on employee health and resilience is one of the most important findings of our 2021 Health on Demand survey,” he said. .

“The research is clear: Entrepreneurs who place health and humanity at the heart of business transformation will build a more energetic and adaptable workforce that is better able to persevere in times of crisis.”

John Commins is a content specialist and online news editor for HealthLeaders, a Simplify Compliance brand.

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