In Augmented reality news
June 22, 2021 – TechSee, a provider of computer vision solutions for customer service, announced today the launch of ‘EVE Cortex’, the company’s artificial intelligence (AI) platform that is taught to recognize thousands of products, models, parts and components by ingesting only a handful of data points.
According to TechSee, EVE Cortex uses a combination of patented AI neural networks and synthetic data to train in a “matter of hours,” making it an interactive, scalable augmented reality (RA) self-service platform for for use among dozens of consumers and business applications.
EVE Cortex is based on the TechSee AR Assistant introduced in 2018 allowing companies to custom build their own visual self-service flows. The company claims that no advanced coding knowledge, programming languages or algorithmic science is required to create trips for product spending, billing, contracting, troubleshooting, warranty claims, product registration and highly technical repair.
The end result is a visual assistant that gives smartphones and tablets the ability to see what customers see. Users simply point their smartphone or tablet camera at a device so that AI can troubleshoot and resolve issues, which means you don’t have to call customer support or wait for hours to a technician.
“The future is here, and it’s time to say goodbye to user manuals and welcome RA attendees,” said Eitan Cohen, CEO of TechSee. “Virtual assistants who can see, hear, read and interact are the ones who will transform the way consumers and employees receive help, while saving millions of brands and generating new revenue.”
As a result, companies save millions of dollars by reducing call volume, increasing first-contact resolution rates, reducing truck shipments and expenses, decreasing product return rates, and improving the customer experience.
TechSee claimed that RA assistants like EVE Cortex provide “smart eyes” to self-service channels and are applicable to a variety of use cases, including:
- Product unboxing: EVE Cortex guides consumers through the deconfiguration and configuration of various consumer electronics products, from security cameras to mesh networks to smart thermostats;
- Product registration and warranty activation – Consumer electronics manufacturers and retailers can use EVE to simplify warranty registration or capture customer information in a matter of seconds to get sales opportunities;
- Billing and Billing Explainers – Service providers allow EVE to explain bills and bills to consumers as they read physical devices such as water / gas / electric meters and POS terminals;
- Insurance claims and subscription assistance – Insureds use EVE Cortex to capture damage to insured property or identify items they want to insure for virtual subscription;
- Job Verification – EVE Cortex certifies that a field technician has performed a satisfactory repair by examining the work using the smartphone or tablet or RA glasses. According to TechSee, tens of thousands of field service technicians in the United States are already using it to install fiber optic boxes.
TechSee added that companies such as Vodafone, Telus, Orange and Hippo have begun using their EVE Cortex offering to provide end users with a step-by-step visual guide with an RA overlay without the help of a customer service representative. customer or technician in person.
For more information, visit TechSee and its Eve Cortex platform website.
Video Credit: TechSee / YouTube